KnowBe4 is one of the world’s fastest growing companies in the information security sector. Based in Florida, USA, KnowBe4 has been on a successful course for eight years.

Over 20,000 companies have decided to use the KnowBe4 security awareness & simulate phishing platform and are now mobilising their end users to create a last line of defence in guarding against cyber risks.

KnowBe4 not only has the world’s largest library for security awareness training courses, but also offers the tools, services and analytics required for the successful implementation of an effective human firewall.

exploqii – a KnowBe4 company – has been a 100% subsidiary in the company’s worldwide organisation since May 2018. From our head office in Berlin, we manage sales, marketing and customer service activities in Germany, Austria and Switzerland.

Our cybersecurity products are unique and offer excellent career opportunities for professionals who want to be at the cutting edge – now and in future.

Technical Support Sales Engineer DACH-Region (m/f)

To reinforce our rapidly expanding team in Europe, we are looking for you for our head office in Berlin – start date ASAP.

And this is your job description:

Monitor and maintain issue reports and change requests through help-desk systems
Identify, investigate and document issue reports and communicate findings to development team, prospects, or customers as required
Communicate directly with prospects and customers to gather details as needed to fully define issues or new requirements
Participate in team meetings and discussions
Conduct technical product demonstrations in concert with sales team members
Provide other means of support to customers and team members as needed

You will contribute:

Four year degree preferred or equivalent work experience
Understanding of Proxies, LDAP/Active Directory, Mail Infrastructure and other enterprise related technologies
Experience with software installation in a Windows domain
Experience troubleshooting solutions deployed in networks
Minimum of 2 years experience in a similar or related position
Can demonstrate technical troubleshooting and analysis ability
Experience working with and debugging Active Directory issues
Strong TCP/IP networking skills
Highly organized and result-oriented
Ability to learn new tools and technologies quickly
Can demonstrate integrity, accountability, respect and commitment
Familiarity with firewalls and email protocols
You speak German and English fluently

You will need to come to the U.S. for 2-2.5 months of training at our headquarters located in Clearwater, Florida USA

If you’re interested, contact us – or even better, send a meaningful application to us at jobs@exploqii.com

We look forward to hearing from you. The team at exploqii/KnowBe4

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